The
Challenge

CMAC has expanded its services and teams across Europe, with offices and employees in Spain, Greece and Portugal. Alongside this they employ remote workers situated across the U.K. & Ireland. 

In 2022 CMAC launched their quarterly ‘one team’ meetings with the purpose to share business performance and company updates with all 270+ employees together and encourage two-way conversations. 

This was launched as a hybrid business update to ensure that everyone could attend, connect and receive information at the same time.  Whilst CMAC’s ‘in the room’ attendees enjoyed the sessions, those joining online had a less positive experience. 

CMAC had been using Microsoft Teams for their hybrid events, the limited functionality of the software and the set-up of the room often meant that online attendees couldn’t hear or see the speakers very well and didn’t feel they were able to interact with the event – it was a very long 90 minutes for them!

To ensure that attendees remained engaged and informed during the event TeamBA set up interactive tools such as live polls, quizzes, and Q&A during the one team meetings. 

Following the meeting, team members could leave feedback in real-time, access the live stream, information about the event and the recording through the online hub. 

The recording from the event and data collected through the interactivity in the meeting can also be used by CMAC as a resource to track KPI’s. Following the event, CMAC’s online attendees rated the visuals 9 out of 10, previously this was rated 3 out of 10.

Overall, the hybrid one team meetings have enabled CMAC to deliver effective updates, keeping all team members informed and engaged about the progress made within the business, and overcoming the challenges previously faced with limited functionality of Microsoft Teams.

The
Challenge

The annual West Midlands Trains Community Rail Conference is an opportunity for the community rail volunteers to come together and reflect on the last 12 months, an opportunity to share ideas and look into the future.

However, as a result of Covid-19 the usual event format had to be reviewed and it was decided an online event was the only option in 2020.

We were asked to run a virtual event which we titled ‘Restoring Confidence in Rail – the West Midlands Trains Community Rail Conference’. The objectives of this event were:

1 – To take advantage of online events to increase the number of attendees from the previous year

2 – To create a high production quality event – something that really stands out

3 – To showcase some of the great work done by volunteers in 2020

The
Solution

We worked the two Heads of Stakeholder and Communities at West Midlands Trains to create a stand out event. We identified an online event software which allowed more people to attend the event that would have been feasible through an in-person event.

The first thing we did was create an event programme that was full of high-quality speakers and interesting subject matters. This is key to all events to provide a hook for attendees.

We create an event landing page within our online event software that easily allowed attendees to see the event programme and sign-up for the event. We had 271 people register to attend the event.

We set-up a studio in the West Midlands Trains office that allowed us to live stream the event. To enhance the production quality we used green screen technology – really bringing the event to life.

It was important to us that although the attendees would all be joining us from home; we got out onto the rail network before the event. We decided to take our video team down to two stations to show off a small business that had to adapted as a result of low footfall during the pandemic, then to a station whose volunteers had to adapt to safely work within Covid restrictions.

The
Results

The event was a huge success – we had a 76% show-up rate for the event with over 200 people attending the event. The event was attended by a much wider group of stakeholders than usual – this was made possible due to the event being virtual. This provided a great platform for West Midlands Trains to engage with new volunteers achieving one of their key strategic objectives.